There are so many decisions we need to make every day, and, when we think about home services, we know that there are more choices than ever. We sorted through all the choices, vetted service providers in your community, and created four "Collections" or bundles of services that you can pick and personalize based on your priorities for your time.

You can start by either picking one of our four ready-made Collections or build one of your own. No matter where you start, you can customize every aspect of each Collection so they're perfect for you.

You will have to pick a Collection to start, and you’ll be able to customize it so that it’s perfect for you. And don’t forget, you’ll always be able to add or more services and increase or decrease the frequency of service delivery, if that fits your needs.

PS: Our Collections are designed as bundles of services. Bundling services in this way also helps us save you money by spreading the costs of each individual service across the entire Collection.

Your concierge will add, remove, or change your services upon request. Just let them know.

You always have full control over the services you receive. We'll be able to make changes to your services in three ways:

(1) When you're selecting services:
We'll give you the option to add more services to it – whether they are brand-new services or changing the frequency of existing services.

(2) During your Initial Membership Call: We'll schedule time to talk after you select your services, so we can find the best days and times for you to receive your services. We'll set time aside during this call to talk about any additional services you might want.

(3) During our pre-or-post-service check-in:
We'll contact you before and after every service is delivered so you know what to expect and so we can make sure you're fully satisfied with what you received.

We'll always check whether there are any new services you would like to add.

Your concierge will create and send you a consolidated monthly bill from all the services you received that month. We can keep your payment info on file, so you don't have to juggle due dates or payment methods.

Just let your concierge know, and they'll make the change!

Nope! We want your user experience to be as simple as possible. All you need is to schedule your first concierge call and let us know if you prefer to talk via phone call, text message, or email. No apps needed.

No problem! Just let your concierge know, and they'll pause that service.

We take several steps to prevent no-shows, including confirming each week with your providers that they’re prepared to deliver your services. If a service provider doesn’t arrive, though, please call your concierge to let them know.

Our policy is to contact you after we expect a service was delivered to make sure you’re satisfied, so if you don’t get a chance to call us in the event of a no-show, we’ll still contact you.

Either way, we’ll make it right by finding an alternate provider to deliver the service as quickly as possible.

We know how important it is to find a trusted provider, and we want you to keep using them. Let us know that you have a provider who you prefer, and we'll add them to your account and consolidated bill.