Frequently Asked Questions

We want Dorvie to be as simple as possible to use. After we launch, all you’ll need to do is sign up for services using our website. From there, you can let us know if you prefer to be contacted via phone call, text message, or email. No apps needed.

You will have to pick a Collection to start, and you’ll be able to customize it so that it’s perfect for you. There are so many decisions we need to make every day, and, with the internet, there are more choices than ever. We sorted through all the choices, vetted service providers in your community, and created a set of Collections that match your own goals. And don’t forget, you’ll always be able to add more services and increase frequency of service delivery, if that fits your needs.

PS: Our Collections are designed as bundles of services. Bundling services in this way also helps us save you money by spreading the costs of each individual service across the entire Collection.

We created an Essentials package with a minimum set of services. You’ll be able to customize your Collection from there with the exact types of services and add-ons you want.

We know how important it is to find a service provider who you trust, and we want you to keep using them. Simply pick the Collection you want and let us when you checkout that you have a preferred service provider that you already use. We’ve developed our exclusive Bill to Dorvie technology, which will allow us to substitute your existing service provider right into your Collection and consolidated bill.

No. Most cities, on average, will experience about 40 weeks of potential lawncare services, depending on the climate. We’ll let you know exactly how many mows you’ll receive with your collection, and you won’t pay for services during the winter months.

Yes and yes! We’ll check-in with you via phone each week (or email or text message, if you prefer) to let you know the meal menu for the following week and to pick your meals. We’ll also collect your Personal Shoppering order, so you get exactly what you’re craving.

We want you to be able to customize your Collections. We’ll be able to make edits in three ways:

(1) When you’re selecting a Collection: We’ll give you the option to add more services to it – whether they are brand-new services that aren’t part of your Collection or increasing the frequency of services that already are in your Collection.

(2) During your Initial Membership Call: We’ll schedule time to talk after you select your Collection, so we can find the best days and times for you to receive your Collection’s services. We’ll set time aside during this call to talk about any additional services you might want.

(3) During our pre-or-post-service check-in: We’ll contact you before and after every service is delivered so you know what to expect and so we can make sure you’re fully satisfied with what you received. We’ll always check whether there are any new services you would like to add.