Have questions?

Do I get to choose my meals? How about my pantry items?

Yes and yes! We’ll check-in with you via phone each week (or email or text message, if you prefer) to let you know the meal menu for the following week and to pick your meals. We’ll also collect your Personal Shoppering order, so you get exactly what you’re craving.

How do you vet service providers?

Our goal is for you to receive trusted, reliable, and high quality-high value services, so we’re deliberate about finding the perfect service providers. We start in an obvious place: asking members of the communities in which Dorvie will be operating. We do everything from asking residents for recommendations to posting on online forums and checking the bulletin boards at community centers.

We cross-reference the service providers we learn about with their online ratings and reviews – looking for the signs of a great company and any hints of red flags. If we find a red flag, we cross that provider off the list.

When we’re satisfied that we have a strong list of candidates, we start calling the different organizations we’ve found, interviewing them to make sure they’re available and able to deliver the level of service you expect and deserve. Through this process, we also negotiate exclusive rates for our members.

We’re always developing new ways to bring you the best experience, and we’ll update you on any changes to our process.

What if I need to reschedule a service?

Just let us know, and we’ll get it done! You can email us at concierge@dorvie.com.

How do I pay for services?

We don’t charge your credit card until after you receive your first month of services. Instead, we only pre-authorize your credit card after you checkout. After you’ve received your services, we’ll send you a detailed breakdown of each service, including what was delivered, why the work was done, and what will be delivered next month. Let us know if, and only if, you’re comfortable with the bill, and we’ll charge your card on file. If not, we’ll find a way to make it right. This is just one of the ways we take care of service coordination and payment for you, while making sure you stay informed and satisfied.

Something else?

See the full list of questions by going to our support page, or contact us directly by email at concierge@dorvie.com and we will respond to you shortly.